Terms / FAQ
Shipping
All orders are shipped via UPS ground or USPS. Items that are in stock typically ship the next business day. Some items are made to order and require 3-7 days for production. If you would like to rush an order please email info@englerglass.com or call
614-906-5921.
Return / Exchange Policy
All items may be exchanged for a different color or store credit only. Returns/exchanges must be made within 7 business days upon receipt of delivery. Shipping charges are non-refundable. Returns must be well packed, unused, and sent in the original packaging through a delivery service that provides tracking. Damage claims must be made within 48 hours of delivery receipt. Please contact us at 614-906-5921 for authorization and shipping information.
Cancellations
All cancellations must be made within 24 hours of when the order is placed; otherwise a 20% restocking fee will apply. No cancellations will be accepted once an order is shipped.
Materials / Quality / Care
Slight variations in size, color and texture may occur due to the handmade nature of our products. Hand washing is recommended and all items are food safe.
Privacy Policy
We will never share or sell any personal information to third parties.
Shipping
All orders are shipped via UPS ground or USPS. Items that are in stock typically ship the next business day. Some items are made to order and require 3-7 days for production. If you would like to rush an order please email info@englerglass.com or call
614-906-5921.
Return / Exchange Policy
All items may be exchanged for a different color or store credit only. Returns/exchanges must be made within 7 business days upon receipt of delivery. Shipping charges are non-refundable. Returns must be well packed, unused, and sent in the original packaging through a delivery service that provides tracking. Damage claims must be made within 48 hours of delivery receipt. Please contact us at 614-906-5921 for authorization and shipping information.
Cancellations
All cancellations must be made within 24 hours of when the order is placed; otherwise a 20% restocking fee will apply. No cancellations will be accepted once an order is shipped.
Materials / Quality / Care
Slight variations in size, color and texture may occur due to the handmade nature of our products. Hand washing is recommended and all items are food safe.
Privacy Policy
We will never share or sell any personal information to third parties.
